The information technology industry sees ecommerce as an electronic business application aimed at commercial transactions which can involve electronic funds transfer, supply chain management, e-marketing, online marketing, online transaction processing, electronic data interchange (EDI), automated inventory management systems, and automated data collection systems. Electronic commerce typically uses electronic communications technology of the World Wide Web, and sometimes other technologies such as databases, and e-mail, and on other non-computer technologies, such as transportation for physical goods sold via e-commerce.
Success of e-commerce depends on the following:
(A) Technical And Organizational Aspects.
Technical And Organizational Aspects:
(B) Focus On Customers.
Survival of e-commerce company depends on product, competent management team, good post-sales services, well-organized business structure, network infrastructure and a secured, well-designed website. The e-commerce vendor must be truthful about its product and its availability, shipping reliably, and handling complaints promptly and effectively.
Focus On Customers:
Customer satisfaction is the key to the success of any business. E-commerce organization providing an enjoyable and rewarding experience to its customers will be the most successful.
Even if a provider of E-commerce goods and services rigorously follows these "key factors" to devise an exemplary e-commerce strategy, problems can still arise. Certain products or services appear more suitable for online sales; others remain more suitable for offline sales. Consumers have accepted the e-commerce business model less readily than its proponents originally expected. Even in product categories suitable for e-commerce, electronic shopping has developed only slowly.